FAQS

Frequently Asked Questions (FAQ)

1. What types of products do you offer?
   We offer a variety of handcrafted wooden gifts, including personalized items for all occasions such as birthdays, anniversaries, weddings, and more. We specialize in high-quality, custom-made wooden pieces to add a personal touch to your space.
2. How do I care for my new product?
   Every product comes with printed care instruction sheet. Our products are engineered not to warp; however, they may crack if not oiled regularly.
3. Can I personalize my order?
   Absolutely! Many of our products can be personalized with custom engravings. You can choose text, designs, and other personal touches to make your gift truly unique. Simply provide your details during checkout.
4. How long will it take to receive my order?
   Delivery times vary depending on the product and customization options. Typically, orders are processed within 10 business days. Shipping usually takes an additional 5-7 business days.
5. How do I track my order?
   Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through our shipping partner's website.
6. What if I have a problem with my order?
   If there’s an issue with your order, please contact us immediately at mark@mk-woodworking.com. We’re here to help resolve any problems and ensure you’re satisfied within 5 days of purchase.
7. Can I cancel or modify my order?
   If you need to cancel or modify your order, please contact us as soon as possible. Once your order has been processed or shipped, we may not be able to make changes.
8. What is your return policy?
   We want you to love your purchase! If you’re not satisfied with your order, please contact us within 5 days of receiving it. Customized items are not eligible for returns unless there is a mistake on our part.
9. Do you ship internationally?
   Sorry, not currently.